At Namela, every customer is an important part of our journey. We understand that not every product will be perfect to your expectations, so we have developed a return and refund policy to accompany you.

Return conditions

• The product is new, intact and comes with full accessories and original packaging.
• Purchase invoice needs to be provided when requesting a refund.
• Products from final sale programs are not eligible for return.

Easy process

• Contact via [email protected] or phone number on namela.shop.
• Send the product to the designated address in Vietnam or the United States:
  • Vietnam :
  • USA :

Note: Return shipping fees are paid by the customer.

Fast Refund

Refunds will be processed within 3-4 business days after the product is inspected.

Please contact us if you need more information. Thank you for trusting and choosing Namela!